Master Self-Drive Rental Agreement
This document constitutes the official legal agreement and vehicle handover condition protocol executed between ODAC24 Car Rentals and the registered Hirer (Customer) for self-drive vehicle hire in Chandigarh, Punjab, Haryana, and Himachal Pradesh.
Standard 3-Step Handover Protocol
1. Pre-trip 360° video walkaround • 2. Kilometer & Fuel gauge sync • 3. Instant digital agreement confirmation.
Article 1Parties & Nature of Agreement
This Agreement is entered into between ODAC24 Car Rentals Pvt. Ltd. (hereinafter referred to as the "Company") and the registered hirer whose identity details, Driving License, and contact information are registered during vehicle booking (hereinafter referred to as the "Hirer").
The Company leases the selected self-drive motor vehicle to the Hirer strictly for personal, tourist, or business travel in accordance with the terms below.
Article 2Handover & Pre-Trip Vehicle Condition Check
- 360° Photo & Video Recording: Prior to taking physical custody of the car, the Hirer and ODAC24 executive shall jointly inspect the vehicle. The Hirer is encouraged to take a 360-degree video recording documenting existing scratches, paint condition, odometer reading, and fuel gauge level.
- Tools & Accessories: The vehicle is delivered with a valid toolkit, jack, spare tire (Stepney), RC copy, Commercial Insurance certificate, and PUC. The Hirer is responsible for returning all accessories intact.
Article 3Fuel, Tolls & Fastag Charges
Vehicle must be returned with the exact same fuel level as recorded at pickup. If returned with less fuel, the differential fuel cost plus a flat ₹200 refueling service charge will be adjusted against the security deposit.
Vehicles are equipped with active commercial Fastag stickers. All automated toll charges deducted during the rental period and any state tourist entry taxes (Himachal, Uttarakhand, etc.) are payable by the Hirer.
Article 4Security Deposit Retention & 2–4 Hour Release Protocol
The Hirer pays a refundable security deposit prior to trip commencement.
Instant 2–4 Hour Direct Transfer Guarantee:
Upon return of the vehicle in good order, after checking for state toll balance and automated police e-challans, the remaining deposit is released in full to the Hirer's verified UPI ID or Bank Account within 2 to 4 hours.
Article 5Insurance, Damage Deductibles & Liability
All ODAC24 fleet cars are insured under comprehensive Commercial Motor Insurance policies.
- Minor Scratches / Dents (< ₹10,000): The actual repair cost as per authorized dealer estimate will be settled directly from the security deposit or billed to the Hirer.
- Major Accidental Damage (> ₹10,000): Commercial insurance claim will be filed. The Hirer's maximum financial liability is capped at the standard insurance deductible plus downtime charges (up to 50% daily rental for workshop stay days), provided the driver was not intoxicated or violating motor vehicle laws.
- Void of Insurance Coverage: Insurance claims will be rejected if the driver was operating under the influence of alcohol/narcotics, had no valid license, or drove on banned extreme off-road terrain. In such cases, 100% of damage and legal costs are the Hirer's sole responsibility.
Article 6Grace Period & Late Return Policy
We understand traffic or highway delays may occur:
• Grace Period: A complimentary grace period of up to 1 hour is permitted with prior intimation to our dispatch team.
• Late Return Charges: Beyond 1 hour, late returns are billed at ₹200 to ₹400/hour (depending on car segment) up to 4 hours. Delays exceeding 4 hours will be billed as a full additional calendar day.
• Trip Extensions: Hirers wishing to extend their rental must notify ODAC24 at least 6 hours before scheduled return, subject to vehicle booking availability.
Article 7: 24×7 Roadside Assistance & Emergency Helpline
In the unlikely event of mechanical failure, flat tire, battery discharge, or accident, the Hirer must immediately contact ODAC24 24/7 Roadside Assistance:
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